CX Group Australia

CX Group Australia provides a range of services, resources and advocacy for Australian Contact Centres, Customer Experience and Business Process Outsourcing (BPO) Professionals.

Our various websites and solutions include industry support resources and advocacy, a comprehensive industry business directory, an industry events calendar, consulting services, training courses (public and private delivered online or in-person) and a free brokering service to connect you to the top suppliers that can meet your requirements.

Scroll down to learn more about our different solutions.

CX Central

CX Central is the most visited website in Australia for Contact Centre, Business Process Outsourcing (BPO) and Customer Experience professionals.

The website is packed full of free resources including expert articles, How-to Guides, Call Centre Workload Calculators, Industry Events Calendar (with upcoming conferences, training courses, networking events etc), CX Glossary, Whitepapers and more.

Visit CX Central

CX Directory

A Business Directory designed specifically to help customers find solutions for contact centre and customer experience products and services.

With hundreds of suppliers, leading Google search results and easy to use categories and filters you can find exactly what you need. Fast.

And if you’ve got a business providing solutions, prices start from just $47.00 AUD to list your business for 12 months making it a cost-effective way to generate highly targeted leads for your business.

Visit the CX Directory

CX Consult

We provide a range of specialist consulting services to assist businesses with their contact centre and customer experience strategy and operations.

Popular Services include Health Checks, Executive Support, Technology, Knowledge Management, Optimisation and more for both the private and public sectors.

Visit CX Consult

CX Skills

CX Skills provide specialist contact centre and customer experience training for agents through to senior executives.

We run public courses most months of the year in the major capital cities with everything from contact centre service or sales fundamentals through to advanced, high-performance contact centre management delivered by the leading contact centre experts from across the world.

We also offer private, customised training solutions designed and delivered specifically for your business.

Visit CX Skills

CX Connect

Our free CX Connect service is the new smart sourcing solution for business.

We help find and recommend a shortlist of suitable suppliers that can deliver the perfect CX solution for your business.

So whether its call centre outsourcers, technology solutions, consultants and more we’ll save you time, money and stress!

Visit CX Connect