Industry advocacy, resources and services for Contact Centres, Customer Experience & Customer Service in Australia
CX Group Australia provides a range of services, resources and industry advocacy for Contact Centres, Customer Experience and Customer Service Professionals in Australia through a number of different businesses.
CX Group Australia was founded by Justin Tippett, a 30 year veteran of the local industry who is passionate about growing and promoting the industry to create opportunities for employees and business owners.
Scroll down to learn more about the different solutions.
For over 10 years CX Central has been supporting Contact Centre, Business Process Outsourcing (BPO) and Customer Experience professionals and it’s the most visited website in Australia by industry profesionals.
The website is packed full of free resources including expert articles, How-to Guides, Call Centre Workload Calculators, Industry Events Calendar (with upcoming conferences, training courses, networking events etc), CX Glossary, Whitepapers and more.
A Business Directory designed specifically to help customers find solutions for contact centre and customer experience products and services.
With hundreds of suppliers, leading Google search results and easy to use categories and filters you can find exactly what you need. Fast.
And if you’ve got a business providing solutions, prices start from just $77.00 AUD to put your business in front of thousands of potential customers for 12 months making it a cost-effective way to generate highly targeted leads for your business.
We provide a range of specialist consulting services to assist businesses with their contact centre and customer experience strategy and operations.
Popular Services include Health Checks, Executive Support, Technology, Knowledge Management, Optimisation and more for both the private and public sectors.
CX Skills provide specialist contact centre, customer service and customer experience training for agents through to senior executives.
We run public courses (where you can purchase a minumum of one ticket) making it easy to uspkill yourself or your employees as well as private courses that can be customised for your business and delivered excluxively either online or onsite (Subject to COVID restrictions).
All our trainers are the best in the business and our courses have an average rating of 4.9/5 so you can be assured your learning from the very best.
Our free CX Connect service is the new smart sourcing solution for business.
We help find and recommend a shortlist of suitable suppliers that can deliver the perfect CX solution for your business.
So whether its call centre outsourcers, technology solutions, consultants and more we’ll save you time, money and stress!
