We help busy Australian call centres and Customer Experience Professionals improve efficiency, increase customer satisfaction and staff engagement through free resources, consulting, coaching and training services.
Scroll down to learn more about our different solutions.
CX Central is the most visited website in Australia for Contact Centre and Customer Experience professionals.
The website is packed full of free resources including expert articles, How to Guides, Call Centre Workload Calculators, Industry Events Calendar (with upcoming conferences, training courses, networking events etc), CX Glossary, Whitepapers and more.
A Business Directory designed specifically to help customers find solutions for contact centre and customer experience products and services.
With hundreds of suppliers, leading Google results and easy to use categories and filters you can find exactly what you need. Fast.
And with prices starting from just $95 to list your business for 12 months, it’s an inexpensive way to help drive leads to your business.
We provide a range of specialist consulting services to assist businesses with their contact centre and customer experience strategy and operations.
Popular Services include Health Checks, Executive Support, Technology, Knowledge Management, Optimisation and more for both the private and public sectors.
CX Skills provide specialist contact centre and customer experience training for agents through to senior executives.
We run public courses most months of the year in the major capital cities with everything from contact centre service or sales fundamentals through to advanced, high-performance contact centre management delivered by the leading contact centre experts from across the world.
We also offer private, customised training solutions designed and delivered specifically for your business.
Our free CX Connect service is the new smart sourcing solution for business.
We help find and recommend a shortlist of suitable suppliers that can deliver the perfect CX solution for your business.
So whether its call centre outsourcers, technology solutions, consultants and more we’ll save you time, money and stress!
